Refund Policy / Satisfaction Guarantee
1. At Gagoute the satisfaction of our clients is our number one priority. If you are notsatisfied with the fit or quality of any Gagoute garment that you purchase, we will remake the unworn garment once as soon as we receive the incorrect garment. without additional cost to you.
2.Each and every Gagoute custom/bespoke suit that you purchase from us comes with an Fit Guarantee. Your garment should fit you perfectly upon receipt, however should your garments require any minor alterations simply contact us, and we will find the best and quickest option to get your garment fixed accordingly.
3.As each garment is specially made for a particular customer, we cannot offer cash refunds under any circumstances. There are NO EXCEPTIONS.
4.We strive to deliver our garments as quickly as possible, and guarantee initial delivery of garments within the following period from the date an order is placed:
5.Classic Label Collection Suits: 3-4 weeks
6.Edwing Joseph Collection Suits: 6-7 weeks
7.Formal Wear Collection Tuxedo’s 4-5 weeks
8.Shirts: 3-4 weeks
9.Subject to the paragraph below, if we fail to deliver a garment within the specified delivery period, we will offer you a merchandise credit toward a future purchase equal to 25% of the price of the garment(s) that was delayed.
10.Our guaranteed delivery times do not apply to delays resulting from third-party fabrics being out-of-stock, or special requests for non-standard garments that involve complicated pattern making or sample production. Additional time may also be required if specialty fabrics or trimmings are requested, or if a customer’s own fabric must be shipped to our office. If you have any questions if these apply to you, please contact us for more.